Reconnect online booking

Reconnect is an ASP service for entrepreneurs in the holiday accommodation/leisure sector, which makes it possible to request a simple brochure and to offer online bookings via a website. In this process, Reconnect handles all aspects, from the presentation of the web pages to visitors, to the automatic filing of reservations in the internal reservation system. Reconnect offers these possibilities for 4 different reservation systems:

• MACRO+
  
• Tibos
• Stratech RCS
• Newyse

Self-service websites

A self-service website offers support to the customer in the purchasing or service processes, especially in the field of after-sales. Examples of functionality within self-service websites include: 

• Frequently Asked Questions (FAQ)
• Specific access for dealing with complaints
• Call-me-now button, so that the customer can indicate that he wishes to be contacted immediately
• Chat possibilities
• Co-browsing; in this process, one of the employees can “join” the visitor in looking at, for instance, a special offer on the website.