Application Support

Ibuildings provides professional support for different types of PHP applications. Our service desk and support engineers have experience in managing and supporting a diverse range of systems and environments. Production environments tend to be complex and are often managed by a variety of external parties. We therefore address not only the technical aspects of support, but also effective communication between all players involved. We believe this is essential to maintain the availability of operational systems at an optimal level.

Ibuildings delivers a customised support package for each application. This package consists of the following elements:

• A web-based ticket system for reporting failures
• Telephone support for questions on use
• Pro-active technical management
• Security monitoring
• Back-up and availability monitoring
• Notification – ensuring that in the event of a breakdown, the correct individuals are informed

Due to our extensive experience, we can apply a suitable Service Level Agreement (SLA) to each PHP production environment. In the SLA, we cover not only the PHP environment but also all relevant mission-critical elements of your environment to enable you to fully manage it. By doing so, we can guarantee full availability of your application at all times.